Table of Contents

👩‍🍳 For Sellers (Bakers)

Getting Started & Requirements

How do I become a seller?

Joining is simple. Just apply through our “Start Selling” page, and we’ll guide you step-by-step. We review each application with care to ensure our marketplace stays special, safe, and high quality.

Do I need a license or permit?

In most cases, yes. Since many of our sellers operate from home kitchens, you’ll typically need to follow your local cottage food laws. Requirements vary by county and state, so we encourage you to check your local guidelines before listing.

Can I sell from my home kitchen?

Yes—we encourage home bakers! As long as you’re operating within your local laws and guidelines, you’re welcome here.

Fees & Payments

Are there any upfront fees?
If you are interested in selling your baked goods on our site you will join with a small monthly membership fee. We never take a commission from your sales.
Do you take a percentage of my sales?
No.
When do I get paid?
Payouts are processed securely and sent directly to your connected account. Timing may vary slightly depending on your payment provider, but we aim to keep things timely and predictable.

Products & Listings

What can I sell?

We welcome homemade baked goods and approved cottage food items made with care and quality ingredients.

What can’t I sell?

Items that require refrigeration (in many areas), alcohol-infused goods, or anything restricted by local laws may not be permitted. We’ll help guide you if you’re unsure.

Do I need to label my products?

Yes. Proper labeling is important for safety and transparency. This may include ingredients, allergens, and any required legal disclaimers.

How do I create a listing?

Once approved, you’ll be able to add products, upload photos, write descriptions, and set your pricing with ease.

What makes a great listing?

Clear photos, thoughtful descriptions, and a personal touch go a long way. Customers love knowing the story behind what they’re buying.

Can I offer custom orders?

Yes! Many bakers offer custom creations—just be sure to clearly outline your process and timelines.

How can I get more visibility?

Beautiful listings, great service, and consistency help your shop shine. We also highlight select bakers and seasonal favorites throughout the platform.

Managing Orders & Fulfillment

How will sellers receive orders?

You’ll be notified as soon as an order is placed, with all the details you need to fulfill it smoothly.

Do I offer pickup or delivery?

You’re in control. Set your preferences for pickup, delivery, or both—whatever works best for your schedule and setup.

Can I set my own availability?

Absolutely. You decide when you’re accepting orders, how far in advance you need, and how many orders you can handle.

What if I can’t fulfill an order?
We understand that life happens. If something comes up, please communicate as soon as possible so we can support both you and your customer.

Support & Community

What happens if a customer has an issue?
We encourage open, kind communication first. If needed, we’re here to help mediate and support a fair resolution.
Am I protected as a seller?
Yes. We believe in supporting our bakers just as much as our buyers. Our policies are designed to be fair, balanced, and respectful.
Will reviews affect my shop?
Reviews help build trust within our community. We encourage honesty, kindness, and professionalism on both sides.
Do you support small/local bakers?
Always. Supporting local talent is at the heart of everything we do.

🛍️ For Buyers (Customers)

About Our Bakers & Products

Are your bakers verified?
Yes. Every seller goes through an application and review process before joining our platform. We’re thoughtful about who we welcome to ensure quality, care, and consistency.
Are the products really homemade?
They are. Everything you see is made by real people in their own kitchens, or brick and mortar shops—never mass-produced.
Are home kitchens safe?
Our bakers are expected to follow their local cottage food laws and safety guidelines. While home kitchens are different from commercial kitchens, they are regulated at the local level to help ensure safe preparation practices.
Will my order look exactly like the photos?
Each item is handmade, so small variations are natural—and part of the charm. Bakers do their best to match the style and quality shown.
Are ingredients and allergens listed?
Yes. Bakers are expected to provide clear ingredient and allergen information. If you have specific concerns, we always recommend reaching out before placing your order.
Do you offer gluten-free or vegan options?
Many bakers offer specialty items. You can browse listings or contact a baker directly to ask about custom options.

Ordering & Fulfillment

How does ordering work?
Simply browse, select your item, choose your date (if applicable), and place your order through the platform.
Is this pickup or delivery?
Each baker sets their own options. Some offer pickup, some deliver, and some both. Details will be clearly listed on each product.
Where does pickup happen?
Pickup details are shared after your order is confirmed to protect seller privacy while keeping things convenient for you.
How far in advance should I order?
It depends on the item and the baker. Some offer quick turnaround, while others require a few days’ notice, especially for custom orders.

Custom Orders

Can I request something custom?
Yes! Many bakers love creating custom pieces for special occasions.
How do I request a custom order?
You can message the baker directly to discuss your ideas, design, flavors, and timing before placing your order.

Payments & Fees

Is payment secure?
Yes. All payments are processed through secure, trusted systems.
What payment methods do you accept?
Available payment options will be shown at checkout.
Are there additional fees?
Any applicable fees (such as delivery or service fees) will always be clearly shown before you complete your order.

Support & Feedback

What if something goes wrong?
We encourage open, kind communication first; many things can be resolved quickly that way. If needed, our team is here to help support a fair outcome.
Can I get a refund?
Refunds are handled based on the situation and our policies. Because items are made to order, not all purchases are eligible, but we always aim to be fair and reasonable.
What if a baker cancels my order?
If a cancellation happens, you’ll be notified promptly and supported through next steps, including refunds where applicable.
Can I see reviews before ordering?

Yes.

Reviews help you choose with confidence and highlight the experiences of other buyers.

But you may miss out on a great baker new to our platform that hasn’t received any reviews yet, so you may want to give those bakers a chance to win you over.

Are reviews honest?
We encourage respectful, genuine feedback to maintain a trustworthy and supportive community.
Support

How can we help?

Find answers, read our policies, or send us a message.

Contact Us

Send us a message. We'd love to hear from you! 

Buyer protection

What we guarantee when you order from a home baker.

Seller terms & conditions

Standards and responsibilities for bakers on our platform.